| Regulatory Affairs
The European Directive 98/79/CE affirms that:
"In-vitro diagnostics is the the result of one
of the most enthusiastic applications of science and technology, capable of extracting reliable information on the health of a patient
from a sample of body fluid.
Good health is universally considered
to be of inestimable value as is any information that can be used for diagnosis and treatment".
Sentinel was among the first of many diagnostic firms in the European Community to observe
the CE IVD regulations. Sentinel, as well as guaranteeing adherence to the CE regulations, has been and continues to be committed to rendering its products compliant with the regulations of many non EU countries, through the process of continual growth and adaptation to the global market.
Information technology
Sentinel Diagnostics takes full advantage of all the most modern IT tools for the management of company data and external communication. Its technical staff constantly works to keep the company up-to-date and efficient through:
| • The management of company IT systems |
• The continuous technological improvement
in IT structures |
| • The administration of the technical documentation database |
| • The study and implementation of new IT projects |
IT in Sentinel Diagnostics significa anche un facile Sentinel Diagnostics takes full advantage of all the most modern IT tools for the management of company data and external communication. Its technical staff constantly works to keep the company up-to-date and efficient through:
• The management of company IT systems
• The continuous technological improvement in IT structures
• The administration of the technical documentation database
• The study and implementation of new IT projects
IT in Sentinel Diagnostics also means easy access to technical documentation for all personnel and for clients thanks to the program Sentinel Doc.
Logistics
Sentinel Diagnostics ensures excellent product handling in its warehouse through:
| • Storage in controlled conditions |
| • The automatic registration of storage temperatures |
• The use of proper packaging material
to guarantee safe transport |
• The use of freight forwarders specialized
in temperature controlled shipments |
| • Temperature monitoring during transit |
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Marketing
Sentinel Diagnostics has followed this market evolution by maintaining a level of excellence in its research and production structure, developing new diagnostic tests and continually improving its products.
Sentinel actively participates in congresses, workshops and scientific seminars at an international level and contributes in a concrete way to aid the diffusion of knowledge and the increase of technological innovation, by taking on board the recommendations of the scientific community for the optimization and standardization of analysis methods.
Sales
Sentinel Diagnostics uses the experience it has gained over the last twenty years to guarantee complete customer satisfaction through:
• Availability of products with long residual
shelf life |
| • Monitoring order status |
• Observance of contractual terms
and conditions |
| • Constant supply conditions over time |
• Worldwide presence through qualified
distributors at an international level |
Customer service
Sentinel Diagnostics guarantees continuous support for its clients through a team of product specialists who provide:
| • Product Training |
| • Technical - application Support |
| • On-line Support |
• Up-to-date technical documentation easily
accessible through the website
(Sentinel Doc) |
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ISO 13485:2003 CMDCAS
